Instructions for All Returns
If there is a problem with your soymilk maker within one year from the original date of purchase, contact us. If it turns out that there is a manufacturing defect, we will exchange or refund your purchase, according to the terms of the warranty.
Customers must have a valid RMA number (assigned by Customer Service) before returning any products and the RMA number must be written on the return-shipping label only. Request an RMA by sending an email to customer support or call 1-877-661-9393 from 8AM to 8PM Mountain Standard Time. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, purchase date and nature of the problem.
All products must be received within 30 days of your receipt of a Return Merchandise Authorization number. Items received after 30 days will be returned to the customer with any applicable freight billed to the customer’s credit card.
Returns must be shipped prepaid. We do not cover return shipping expenses unless return is due to an over shipment or mis-shipment.
Q’Tessence is not responsible for products that are damaged due to poor packaging or lost shipments.
Q’Tessence strongly recommends you fully insure your return shipment for full value in case it is lost or damaged and that you use a carrier that can provide you with proof of delivery for your protection. All products that are damaged while in transit from the customer against an approved RMA number will be refused back to the customer.
Replacement product orders will not be shipped until the original item is received and inspected. Once the item has been confirmed defective, the replacement will be shipped. If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective. We can however, cross ship new product if secured by credit card. A charge will appear on the credit card until our Returns Processing Center receives the returned product. A refund of the charge will be credited to your credit card within 15 days after the return is received.
Returns require management approval before an RMA is issued and may take up to 48 hours for processing and approval.
Any deviation from the return process described herein will result in a delay of your refund, a restocking fee up to 20%, and possibly a refusal of your return.
Instructions for the 30 Day Satisfaction Guarantee
If for any reason you are not satisfied with your purchase, contact us and we will do our best to resolve the situation. If you want to return your purchase, first obtain an RMA number and follow all the instructions on this page. This 30 day satisfaction guarantee does not cover damage caused by failure to follow instructions, such as immersing the pitcher in water.
Do not mark on the outside of the box, otherwise the return will be refused. All items must be returned with original packaging, including but not limited to all warranty cards, manuals or other documentation, cables, accessories, and components, otherwise NO credit or refund or EXCHANGE will be provided.
Call now! 1-877-661-9393
8AM to 8PM Mountain Time |
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